I'm guessing you are all really fed up with hearing about our new ranges by now! But like any proud mum, after months of planning, nearly missing deadlines and errant deliveries, (more about that later), our chic new British collection finally went live on the site this week.
All seemed ok, the first order was almost immediate, and everything seemed normal, until the lovely Nicola from Daisy Green tried to place an order for her mam for Mothers Day. She tried, and tried, and the computer kept saying no! In a mild panic I rang Philippe, from Blue Earth Solutions, but we could not see what was wrong. He could place an order ok, but I couldn't - after a few hours of trying different browsers, and even computers, my Cluedo skills came to the fore, and by a process of elimination, and step by step analysis I found the rogue element. A small little ; - yes just a semi colon. In computer speak apparently in the wrong place its akin to a formula when typed into a sentence. Phillippe quickly removed the offending dots, and we were back on track!
Thankfully Nicola was patient, and willing to try again - it worked, and it was resolved just in time as another two orders came through just an hour later!
Once again, it was times like this when you realise that you really are on your own, working from home, with no help desk to call upon. But also once again, thanks to a strong network of friends / contacts, there are ways to resolve things.
Being a planner, I like things to run on time, and be under control, so the fact that the lorry carrying the stock had a broken axle and was being fixed somewhere in the South of France on Wednesday did nothing to soothe my frazzled nerves - luckily all has been resolved and the shipment is back on track!
Fortunately I had requested several samples initially, so I was able to fulfil the initial orders.
With only two weeks now before The Country Living Show, there is still lots to sort out - and as always trying to plan what stock to take and guess at likely sales levels is no easy task!
We are going to do a miniature version of the stand we had at the NEC - it had a great reaction, and showed off the new ranges brilliantly. We still have a few tickets left for the show - so if you are interested drop a note to our customer service email, with your name and address and we will get them in the post to you.
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